Refund policy

Policy Update: 13/08/2026

We want you to love what you drop with XDrop®. If something isn’t right, the following return policy applies.

📦 30-Day Return Policy

We offer a 30-day return window from the date you receive your item.

Returns are accepted for eligible products, including defective, damaged or incorrect items.

To be eligible for a return, your item must be:

New, unused and in its original condition
Unwashed and unworn
In its original packaging, where applicable
Accompanied by proof of purchase

To start a return, email us at hello@xdrop.com.au with your order number and reason for the return.

Please do not send products back without contacting us first. Approved returns are made by mail and return instructions will be provided after your request is accepted.

📮 Return Shipping

For standard eligible returns, the customer is responsible for return shipping costs.

If an item arrives damaged, defective or incorrect, please contact us so we can assess the issue and arrange an appropriate resolution at no additional cost to you, where applicable.

XDrop® does not charge a restocking fee for approved returns.

❌ Non-Returnable Items

Certain products may not be eligible for return, including:

Items that have been worn, washed, used or damaged after delivery
Personalised or custom-made products, where applicable
Gift cards
Items specifically marked as final sale or non-returnable

This does not exclude any rights you may have under applicable consumer law.

🔄 Exchanges

We accept exchanges for eligible products within the 30-day return period, subject to product availability and the eligibility conditions above.

Contact hello@xdrop.com.au before returning an item for exchange.

🇦🇺 Australian Consumer Rights

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

If a product has a major problem, is faulty, unsafe, significantly different from its description or does not perform as reasonably expected, you may be entitled to a remedy under Australian Consumer Law.

🇳🇿 New Zealand Consumer Rights

For customers in New Zealand, nothing in this policy limits any rights or remedies available under applicable New Zealand consumer protection laws.

✅ Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method
We aim to process approved refunds within 10 business days
Your bank or card provider may require additional time to make the funds available

If more than 15 business days have passed after your refund was approved, please contact us at hello@xdrop.com.au.

🔍 Damages or Order Issues

Please inspect your order when it arrives.

If your item is damaged, defective or incorrect, contact us as soon as possible at hello@xdrop.com.au and include:

Your order number
A description of the issue
Clear photographs where applicable

We’ll assess the issue and arrange an appropriate replacement, refund or other remedy where applicable.