Refund policy

Policy Update: 15/05/2025

We want you to love what you drop with XDrop®. However, because each item is made-to-order, our returns policy has a few important conditions.

We offer a 30-day return window from the date you receive your item, but returns are only accepted under the following circumstances:

To be eligible, your item must be:

To start a return, email us at hello@xdrop.com.au
We’ll guide you through the next steps.

Return Address: [Insert return address here]
(Note: Do not return items without contacting us first.)

We do not accept returns or exchanges for:

⚠️ All XDrop® items are part of exclusive drops and made just for you. Please check sizing and details carefully before ordering.

We do not offer direct exchanges.
If your return is approved, you may place a new order separately.

If your order ships into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be:

Once we receive and inspect your return, we’ll notify you of approval.
If approved:

A refund will be issued to your original payment method within 10 business days
Processing times may vary depending on your bank or credit card provider

If more than 15 business days have passed and you haven’t received your refund, please contact us at hello@xdrop.com.au

If you received a damaged, defective, or incorrect item:

Sydney Silver Edition