FAQ
FAQ
SHIPPING
How long does shipping take?
Orders containing in-stock products including XDROP WATER®, NOVATE, the 1L Insulated Bottle, Performance Shaker and Sydney Icons inventory are dispatched directly from Sydney.
Orders placed before 12:00 PM (AEST) are typically dispatched the same business day.
Orders placed after 12:00 PM (AEST) are generally dispatched the next business day.
Australia: Estimated delivery is 2–8 business days.
New Zealand: Estimated delivery is 3–27 business days, depending on the product and fulfilment location.
Delivery times are estimates and may vary depending on your location, product and selected shipping method.
How can I track my order?
Once your order has been dispatched, you'll receive tracking information via email.
Do you ship internationally?
XDROP® currently ships within Australia and to New Zealand. We do not currently ship to other international destinations. Additional countries may be added as XDROP® expands.
How much does shipping cost?
Australia: Standard shipping is $14.95, with FREE shipping on orders $120 and over.
New Zealand: Standard shipping starts from $14.95, with FREE shipping available on eligible orders $180 and over.
Final shipping options and charges are displayed at checkout.
RETURNS & ORDERS
Do you offer returns?
Yes. We offer a 30-day return window for eligible products. Please refer to our Returns & Refunds Policy for full eligibility, return and exchange conditions.
Can I cancel or change my order?
If your order has not yet been processed or shipped, contact us as soon as possible at hello@xdrop.com.au and we'll do our best to assist.
ICONS COLLECTION
What is the Sydney Silver Edition?
The Sydney Silver Edition is the inaugural release in the XDROP® Icons Collection — 100 individually numbered hoodies, designed in Sydney and never reproduced.
Will the Sydney Silver Edition be restocked?
No. Only 100 were made. Once sold, this edition will never be reproduced.
Will there be Icons releases for other cities?
Yes. Icons is an ongoing series — each city gets its own numbered, limited release. Sydney is the first.
How is Icons different from the Core Collection?
Core Collection is built for every day and may return from time to time. Icons releases are limited, numbered and are not reproduced once sold out.
XDROP FUEL
What is XDROP Fuel?
XDROP Fuel is the performance nutrition division of XDROP®, created for movement, recovery, focus and everyday performance.
HYDRATION
What is XDROP WATER®?
XDROP WATER® is Australian Spring Water sourced from underground aquifers in Kulnura NSW and bottled at source for freshness and quality.
Where is XDROP WATER® sourced from?
XDROP WATER® is sourced from underground aquifers in Kulnura NSW.
How many bottles are included in a pack?
Each XDROP WATER® pack contains 12 × 600 mL bottles.
Are your water bottles insulated?
Our 1L Matte Black Water Bottle is insulated for temperature retention.
XDROP WATER® spring water bottles are single-use BPA-free bottles and are not insulated.
Are the shaker bottles leak-proof?
Our Performance Shaker is designed for secure everyday use and smooth mixing.
APPAREL
How do XDROP® products fit?
Fit may vary depending on the collection and garment type. Please refer to the sizing information provided on each product page before ordering.
Will sold out products restock?
Core Collection items may return from time to time.
Limited-edition releases, including Sydney Icons collections, are not reproduced once sold out.
MAKE NOISE. STAY ICONIC.